Check out the brand new Razer Gold. How do I cancel my order? Used to rate Razer but never again, the customer service is atrocious. We accept Paypal and Credit Cards and ship cards 24/7. By connecting the Razer Mamba via its USB cable, it converts into a wired mouse – free you from battery life worries as the battery is charged while you play. While it is true that Razer needs to improve its customer service drastically, I have not used any Razer products to be able to comment on the complaints by several users. Go buy a logitech mouse. Individually backlit keys. The software requires you to have a Razer ID to use. Razer has the worst customer service policies of any company I have ever encountered in my life. (I have a Raze ... by Razer Customer Support. Console. Razer is not responsible for returns that are lost or damaged in transit. Shop the best smartphones and cell phone plans at Spectrum Mobile - the nation's largest 4G LTE network. How to find the serial number, product number ... - Razer Inc. Currently having a Terrible Customer experience with Razer support I order a Razer Blade 15 advanced. I purchased a defective Razer Core X Chroma and have been trying to do SOMETHING about it. Click here to better acquaint yourself with the world's leading VPN service. $1957.95. By navigating to Settings > System > About Phone > Status > IMEI Information. Common information about the features, streaming opportunities and more. Razer Blade Stealth 13 Ultrabook Gaming Laptop: Intel Core i7-1165G7 4 Core, NVIDIA GeForce GTX 1650 Ti Max-Q, 13.3" 1080p OLED Touch, 16GB RAM, 512GB SSD, CNC Aluminum, Chroma RGB, Thunderbolt 3. Showing results 1 to 5 of 5. Key Features and Benefits: Work faster, game more Push more pixels in Overwatch, Fortnite, and popular MOBA games with powerful graphics. Nickname. Your question (required) Additional details. Razer mechanical switches. My Razer Customer support experience. 42 minutes after the purchase I realized there was a mistake with my shipping address. Engineered for improved comfort and control, the all-new Razer Naga comes with optimized button placement, three interchangeable side grips to suit your personal grip style, and is powered by Razer Synapse 2.0. By entering *#06# on your Razer Phone's dial pad and viewing the result on the screen. After 2 months of regular use the clip for the headband snapped, after reaching out to razer they told me this is not a defect and is intended to be swappable and proceeded to … Razer man o war is absolute garbage. Contact Razer Customer Service. My email conversation with their support is looooooong by now. Welcome to Razer Support. A refund will be provided or Razer Customer Service will contact you within 3 … If the Product is still not functioning properly after making use of these resources, please contact Razer through support.razer.com or your authorized distributor or dealer. Overview. Had a headset break, at no fault of mine own (faulty quality honestly), attempted to RMA my device well within warranty timeframe. We have assembled a team of Investment experts committed to ascertain the wants and needs of our clients. Now that my warranty is expired I can't even contact them. Had a problem with my Razer Blade 15. Thread. When sitting for long periods, your back tends to slouch and lose some of its natural curvature due to fatigue. support@carddelivery.com. They straight up stopped responding to my emails though. Before lodging a claim on the Limited Warranty, please review the online help resources at support.razer.com. Good luck. Chatted, was told there would be a decision as to whether it falls under warranty and will be contacted on the decision in 2-3 days. Why do I need to set my browser to accept cookies? “I was blown away with Kraken’s customer support. Good place to work. The new and improved Razer Basilisk Ultimate is the most customizable wireless mouse perfect for FPS games. Anywhere in the World! Had to wait a further 10 days for Razer to give me the appropriate shipping label. How do I request a refund? If you would prefer to contact customer support or read the FAQs, you can visit their Contact Us page for more information. Razor USA LLC (Europe) Handelsweg 2 2742 RD Waddinxveen Netherlands +44 (0) 1884 254110 [email protected] https://www.1080riders.com 2 New from $210.44. Razer has a page or online help desk for customer service, but you can also call them on the phone. I can sell these to our company as workstations, but if their service is shit, that is something i can not work with!!! Answered 4 months ago by Razer Customer Support Helpful ( 1 ) Unhelpful ( 0 ) Report Answer this question Q: Question i broke the micro usb cable that comes with it can i get a replacement Director, Customer Experience. Razer support is available to help you with wide array of topics - technical or software issues, order status and general inquiries. By the way, don't buy Razer Kraken X Lite headset. When you need help with your account, our team of experts will work directly with you via our 24/7 live chat to reach a quick and efficient resolution. Call us. Posted By: Razer Customer Support On: 27 Sep 2010 01:47 AM: GREAT NEWS, Spare and replacement batteries for the Razer Mamba can now be found for sale on www.razerzone.com. Contact Us. You can call Razer at +494 041 929 9300 phone number, write an email, fill out a contact form on their website www.razerzone.com, or write a letter to Razer Inc, 9 Pasteur, Suite 100, Irvine, California, 92618, United States. The product REQUIRES software to be minimally usable. Buy US iTunes Gift Cards with Instant Email Delivery. Current hold time. Pros. However this email was from usarazer@aqinc.com - This being their USA email service. Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. I contacted the support team on the second and got this email in return. PC. Hear low subs and soaring vocals with a … Email Razer customer service help at this email address for the fastest reply. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. This is the best email address for Razer customer service. Registered an issue straight away and requested returns procedure to be told of 14 day returns policy even though their email states covid is lengthening all processes, for their benefit but the customer can suffer. Customer support initiated an advance return, but halfway in the process it was denied and I had to proceed with the classic repair process. Razer provides customer service by email and also by phone. Buy Razer Iskur Gaming Chair: Ergonomic Lumbar Support System - Multi-Layered Synthetic Leather - High Density Foam Cushions - Engineered to Carry - Memory Foam Head Cushion - Black: Video Game Chairs - Amazon.com FREE DELIVERY possible on eligible purchases If you’re awake, we are too. Business Outlook. Paid nearly $200 for a headset that seemed to be solid. It is so bad that I cannot recommend Razer to anyone for any reason, even if their products are superior. Besides calling, the next favorite option for customers looking for help is via support-us@razersupport.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Razer please let us know so we can share with other customers. Products. Told me I told them I dropped my headset and that was the reason replacement was not covered I told them the extender snapped while I was wearing my headset. It comes with 11 programmable buttons, a tilt click scroll wheel paired with a dial to adjust the scroll wheel resistance. Dear Razer customer service it is so nice of you to reply with your typical response , just to show to future customers that you care my case was closed by your customer service therefore you had the chance to treat your customers nice when they address an issue now it is late. Horrible Customer Service My Razer Core x Chroma main board died after 8 month. However, within 5 to 6 hours, I noticed that my billing and shipping addresses were reversed. If you end up with a machine with faults, expect to have it continue to fail until out of warranty and then Razer will bill you for fixing their incompetence." If you are in North America, I would suggest you use their "Live Chat" option as you will get service faster. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Template emails and refusal to accept a return. If you have any questions about your order or need assistance with the installation or use of Razer products, please contact our Customer Service Representatives. So far customer support by phone was great every time, by email it was really slow and harder to make the case. Customer support at razer is basically nonexistent. My Razer core was eventually repaired but came back with a big scratch on the case. Find helpful customer reviews and review ratings for Razer Core X Aluminum External GPU Enclosure (eGPU): Compatible with Windows & MacOS Thunderbolt 3 Laptops, NVIDIA /AMD PCIe Support, 650W PSU, Mercury White at Amazon.com. Edit 2: It is now 08/29, almost another 2 weeks since the last update. Feel free to contact the Razer Support team at www.razersupport.com should you have any questions. 10 key roll-over anti-ghosting. The misconfigured server appears to have held fresh information from an estimated 100,000 … tl;dr: Razer support is so bad you can't tell it apart from fraud. It is so bad that I cannot recommend Razer to anyone for any reason, even if their products are superior. Read honest and unbiased product reviews from our users. I've called 6 times and have been told every time "You need to contact our software development team" because the person on the phone did not want to issue me a replacement even though I was under my warranty period. Over the years, I have brought many mices and keyboards. Specs. If their products quit working they make it as difficult as possible to get a warranty replacement. There are 4 ways to reach Razer across 3 communication modes: phone, email, web. Customer Support: razer-helpdesk-ph@razer.com IT Support: razer-techsupport-ph@razer.com After Sales Support: razer-corpsales-ph@razer.com Sales Department: razer-razerpay-reload-ph@razer.com. Welcome to r/razer's technical support sticky for the month of December 2020.. Last month's locked thread can be found here.If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again. Chat with us Live Chat. If you have any questions about your order or need assistance with the installation or use of Razer products, please contact our Customer Service Representatives. Razer Customer Service contacted *** and apologized for the delay of his refund. Five programmable keys with on-the-fly macro recording. Being both flexible and tough, its bauxite aluminum frame is well equipped to handle the rigors of long gaming sessions. 24/7 Live Chat. Send me an email when my question is answered. They could be better. Read honest and unbiased product reviews from our users. If you submitted a question, we will respond as quickly as possible, usually within 24 hours. Iam feeling like in a black hole with… Iam feeling like in a black hole with the Razer support, iam chatting, calling like 3weeks with the support because i need a spare Part for a Razer Phone 2 (Usb Charging Port) And i get like 3 ,Answers of a Ivan Pukov who send me Amazon Links of Usb Chargers, Usb Cables and at least a Sold out spare Port for the Razer Phone 1. Irvine , CA , 92618-3817. Horrible Customer Service My Razer Core x Chroma main board died after 8 month. Location: Asia-Pacific - Singapore. Lifestyle. Razer Accidentally Exposed Customer Data Via Leaky Server. Now that is out of the way let’s get to the issue I have with Razer and would like to see if anyone else has experienced something similar. Recipient Email * Your Email * Your Name *. customer support needs to do a better job. BU/Function: Customer Advocacy. Email this page. Absolutely horrid customer service. While 888-697-2037 is Razer's best toll-free number, there are 4 total ways to get in touch with them. Customer Service. In total, you can communicate with Razer using 3 different media: phone, email, web. Once it was established that it is broken, and that they have none left in... Thread by: Revilos , Jun 25, 2016 , 0 replies, in forum: General Discussion. Print. CONTACT US. Razer has the worst customer service policies of any company I have ever encountered in my life. Still they only tested the unit for half an hour and declared it was free of any issue. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 German Phone Support 00800-25233758 Monday - Friday 09-18 CET My email conversation with their support is looooooong by now. Add accessories to protect Samsung and LG phones. With the world’s fastest 5600DPI Razer Precision 3.5G Laser sensor, move with lightning speed and precision to easily escape from becoming prey. GetHuman features available: Best alternatives to phone. Thank you for contacting RazerStore Customer Support. After the previous support ticket seemed to fail, I contacted their customer support via chat and requested … (760) 579-0180. We Email iTunes Cards Internationally. Razer Kraken Kitty Edition Gaming Headset. Returns and Cancellations. I have never had such a bad experience with customer support ever in my life, holy s****. After the previous support ticket seemed to fail, I contacted their customer support via chat and requested to … Are cookies a security risk? Listen to distinct sounds from both the speakers in stereo sound mode. "Razer products are decent (have owned mics, systems and headsets), but the price is too high for the lack of quality, and the absolutely abysmal customer service ruins the experience. While the product might be good, the company has abandoned the customer. You can direct questions about current Razer promotions, your return status or other related inquiries to the Razer customer service phone number by dialing 1(855) 872-5233. The other two laptops we received are amazing! Choose Your Language | Worldwide Delivery. Support Center » News » New downloads available at www.razersupport.com New downloads available at www.razersupport.com Posted By: Razer Customer Support On: 06 May 2011 04:12 AM I pre-ordered the Blade 15 Advanced 3070 as a guest without the issue and received the order confirmation email. Reviews. Each time I emailed support I sent in a VERY detailed account of the issue along with the steps that I had already taken to try and resolve. In case you didn't realize there was an alternative, the best phone number for Razer customer support is 888-697-2037. If you would like to share feedback with us about pricing, delivery or other customer service issues, please contact customer service directly. Had a warranty on a product and contacted them about issues with it but never got a response. Remind me when call center opens. The only people I can get through to is the Razer Support team on reddit, but all they can do at this point is point me to the emails for further support. You can call Razer Tools at (800) 873-0276 toll free number, write an email, fill out a contact form on their website www.buyrotorazer.com, or write a letter to Ideal Living, LLC, 1392 Sarah Place Ste B, Ontario, California, 91761, United States. Absolutely horrible company I … To show our appreciation for *** patients and for remaining a loyal Razer customer, we sent him a small gift. Thank you for taking the time to contact us. Had a headset break, at no fault of mine own (faulty quality honestly), attempted to RMA my device well within warranty timeframe. Horrible customer service. 9 Pasteur Ste 100. If your question is regarding contracts, licensing, product registration and account management you may. Get in on exclusive game deals, Silver rewards and more. Hi, I requested a mouse to replace a Deathadder that stopped working. Discover superior trading with our amazing team, focused on providing an all-round top-class service. Chatted, was told there would be a decision as to whether it falls under warranty and will be contacted on the decision in 2-3 days. I am sick of this company and their lame excuses. A real person replying with a real response in under an hour.”. Worst “Customer Support” Purchased a keyboard, after a month an LED started going yellow (Stormtrooper edition so everything is supposed to be white) I come to find out I am expected to send my only keyboard back and be SOL for weeks until Razer decides to send me a … Payment Methods We Accept. See other locations. Apr 19, 2021 - Customer Service Representative in Plymouth, England, England. It … Contacting Razer. The first shipping label they sent me didn't even cover shipping for batteries, FedEx wouldn't take it. Managing your payments and subscriptions with NordVPN is easy, fast, and stress-free. Customer support initiated an advance return, but halfway in the process it was denied and I had to proceed with the classic repair process. The next best way to talk to their customer support team , according to other Razer customers, is by calling their 855-872-5233 phone number for their Customer Service department. $1,957.95. Re-install Razer Synapse in Windows; ... Get support by phone, chat, or email. It would be nice to see a dutch customer support as well, now we have to contact Germany and by phone it works way faster then by email or contact from's. Before you contact Razer for support, you should check out Razer’s knowledge base. Razer Blade Stealth 13 - 13.3" - Core i7 1065G7 - 16 GB RAM - 512 GB SSD. Razer provides customer service by email and also by phone. There are 4 ways to reach Razer across 3 communication modes: phone, email, web. In case you didn't realize there was an alternative, the best phone number for Razer customer support is 888-697-2037. 24/7/365 Customer Support. Satisfaction Guaranteed Get help by contacting our customer support 24/7. It takes 2+ days for a response and when they actually... Thread by: steviegainz , Jul 21, 2020 , 3 replies, in forum: Razer Support. Replacement case initiated Jul 26, laptop sent in Aug 7. Company Description. For your records, your case number is … Contact Support. 2/08: I went to Razer to buy a new laptop and made my purchase. FortiCare Support: Customer Service. The first shipping label they sent me didn't even cover shipping for batteries, FedEx wouldn't take it. Razer USA Ltd. is located in Irvine, CA, United States and is part of the Computer & Office Equipment Wholesalers Industry. Popular Support Videos. Schedule: Monday to Saturday = 9:00AM – 10:00PM Sunday = 10:00AM – 6:00PM. United States. Click here to learn more about our payment processes. Q&A tips & guidelines. I contacted Razer support immediately and they told me there were two possible outcomes. Read: Comments [0] New Downloads and Spare Batteries! It would seem that the horror stories we hear about Razers CS arent completely unfounded. If their products quit working they make it as difficult as possible to get a warranty replacement. A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased. Contacting Razer - by phone or otherwise. Cons. Or just take advantage of GetHuman's tools for getting attention on … Terrible Razer customer 'support'. Welcome to r/razer's technical support sticky for the month of March 2020.. Last month's locked thread can be found here.If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again. RazerMarkets is an experienced and leading trading company for a reason. My Razer core was eventually repaired but … Fastest way to talk to a real Razer rep. Founded in 2017. Technical Support. Had to wait a further 10 days for Razer to give me the appropriate shipping label. Email (a webform can be filled out at any time to submit a case) The support agents will assist you if you have inquiries, if there is an issue with your laptop, or if you need help sending your laptop for repair. Horrible customer service. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 German Phone Support 00800-25233758 Monday - Friday 09-18 CET Long days 12 hour shifts Expensive food. Seniority: Business Leadership. How can I return my items? Job Code: 1721. Select your country below to see the regional support number, alternatively you may call our global support numbers: Find helpful customer reviews and review ratings for Razer Blade 15 Base Gaming Laptop 2020: Intel Core i7-10750H 6 Core, NVIDIA GeForce RTX 2070 Max-Q, 15.6" FHD 1080p 144Hz, 16GB RAM, 512GB SSD, CNC Aluminum, Chroma RGB Lighting, Thunderbolt 3, Black at Amazon.com. Mobile. thinkLightGrayx091 New Member. In that email there is a link to view order status, like any other online order. Learn more about the Blackwidow Ultimate. The Global Head of Customer Advocacy is responsible to lead a global team to deliver Razer's best-in-class customer and technical support services to our global gaming community. Razer Gold 5$ US 5.00 USD Buy We’re here to help. Razer customer service lies Razer customer service lies. I ordered an Overwatch Elite Chroma from Razer. The best-selling MMO gaming mouse of all time, the Razer Naga, is evolving to take the MMO games of the next generation head-on. Most recently Razer BlackWidow Chroma v2, some of the lighting keys failed (not light up or showing different color in static mode) a little over a year. Contact FortiCare Technical Support. 1 month later customer support is completely unresponsive even though live chat agents keep promising response within 48 hours. Send me an email when my question is answered. Normally refunds are processed within business days of the receipt of the returned product. Otherwise send an email. Recommend. Services. Contact Razer customer service. Contact Us. Nickname. I went through most of the site and whenever I tried to get in touch, it constantly put me onto their USA returns section. Your question (required) Additional details. Combined with an efficient processor with turbo boost speeds, the Razer Blade Stealth has even more performance for video editing, content creation, and higher frame rates when … ... by Razer Customer Support. Additionally, I messaged the feedback@razer email and received no further help. Additionally, I messaged the feedback@razer email and received no further help. How do I get technical support for my product? Edit 2: It is now 08/29, almost another 2 weeks since the last update. The worst customer support I have ever worked with. I've had 3 email exchanges trying to explain to Tech Support their problem. Given the Logitech G13 did not require software shows, that were the company's choice. Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. CEO Approval. How do I set up my browser to accept cookies? Q&A tips & guidelines. What is your refund policy? I contacted customer support today, thinking that I should finally do something about my Mamba's tracking. Link to Razer Support is on the right side of this page. I wish Razer CEO will fix their customer service. I'm not sure if I'm looking in the wrong place, or they direct all their customer support through the USA. The Razer Iskurs lumbar support is engineered to prop up your posture and take pressure off your back, so you can maintain a form that allows you to game on, and on, and on. Pro tips & talking points. Razer customer support is lacking to put it very nicely. Phone. Tried to email support, no response for 1 week. Technical support email: techsupport@razersupport.com -or- You can use the form below to contact customer service for all non-technical store related questions. Still they only tested the unit for half an hour and declared it was free of any issue. Most of the bad reviews were focused on Razer products and customer service. Tried to email support, no response for 1 week. Waited 3 business days to get a response asking me what my problem was. The turn-around is roughly 2 business days for each response via email so be patient. Pay People Good company 3 days one week 5 days next Free bus pass. Razer Support is as useless as their products I had to contact Razer Support for what I thought was a very Simple issue. If you would like to share feedback with us about pricing, delivery or other customer service issues, please contact customer service directly.

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